Purpose
Bacland Limited aims to deliver work that meets the agreed scope, applicable regulations and the client's documented needs. This policy covers our measured 3D surveys, design and planning (including planning applications and technical and Building Regulations drawings), construction and refurbishment as principal contractor, and maintenance and repairs, as well as the homes we let. The Director is responsible for this policy and for providing the resources to deliver it.
Defining the work
Before accepting work we record the client brief, scope, assumptions, exclusions, deliverables, approvals needed and the competence required, and identify site constraints and missing information.
Survey outputs state their purpose and limitations. Measurements and critical dimensions are checked to a level suitable for how they will be used.
Design and procurement
Drawings and documents carry clear revision references. Technical review and statutory approvals are obtained where needed; an AI output or informal discussion is never treated as approval.
Suppliers and subcontractors are checked against the work required, and we confirm the suitability and traceability of safety-critical products.
Inspection and change
Each project has an inspection plan with hold points before work is covered up. We keep dated records, photographs and test results.
Changes are agreed through a recorded instruction that covers cost, programme, compliance and design. Superseded documents are withdrawn from use but kept for the record.
Defects and nonconformities
Defects are logged, assessed and given an owner and a target date. Unsafe or non-compliant work is never accepted to meet a programme. Corrective work is verified, and we check whether the same issue affects other work. Unresolved matters are escalated to the Director and, where appropriate, the client.
Handover and improvement
We check completion against the agreed deliverables and hand over drawings, certificates, warranties, maintenance information and any outstanding items. We record feedback and complaints, look into repeated problems and update our methods and training.
Approved by the Director on 11 October 2026. Reviewed annually (next review October 2027) and after any serious quality failure. We do not hold a quality management certification.