When to use this policy
Use this policy to report wrongdoing you reasonably suspect in connection with Bacland Limited, such as fraud, bribery, exploitation, dangerous working, environmental harm, serious misuse of data, breaches of the law, or covering up any of these.
General dissatisfaction with our service should go through the Complaints Handling Procedure. Urgent safety concerns need immediate action and should not wait for this process.
How to raise a concern
Email the Director at contact@baclands.co.uk with the subject "Confidential concern", write in confidence to 1 Albion Place, London W6 0QT, or ask for a private conversation. Set out the facts, dates, people involved and any evidence.
Do not obtain evidence unlawfully or put anyone at risk. Anonymous reports are considered, although we may be limited in how far we can follow them up.
Confidentiality and protection
Reports are seen only by those who need to see them. We cannot promise absolute confidentiality where a fair investigation or the law requires disclosure.
No one will suffer retaliation for raising an honest concern, even if it turns out to be unfounded. Retaliation should be reported as a separate concern. Deliberately false reports are dealt with fairly under the appropriate procedure.
How we handle a report
- We acknowledge identifiable reports within 5 working days.
- We assess any immediate risk, appoint an impartial investigator and preserve relevant records.
- We aim to complete the investigation within 60 days where practicable, and explain any revised timetable.
- We record findings and actions and tell the person who reported the outcome, within the limits of confidentiality.
Concerns about the Director and external routes
The Director never investigates a concern about their own conduct. Such concerns are handled by an independent external adviser appointed by the company, or you may go directly to a regulator or prescribed person.
This policy does not require you to report internally first, and nothing in any agreement prevents a protected disclosure. The GOV.UK list of prescribed persons and the charity Protect (protect-advice.org.uk) provide further guidance.
Responsibility and review
The Director is responsible for keeping records secure, providing an independent route for conflicts, raising awareness and reviewing this policy. Records are kept for 6 years after a matter closes and then securely deleted, unless needed for legal proceedings.
Approved by the Director on 11 October 2026. Reviewed annually; next review October 2027.